911 Misson Statement
To serve as The Vital Link between citizens and public safety agencies, by providing professional and quality service thereby enhancing the safety of the people in Clare County. Our daily goal is to understand the unique needs of each call and deploy the appropriate response in a timely fashion. We will be lifelong learners, accepting our responsibilities, challenges and necessary changes with a willing attitude as required by our profession.
Central Dispatch is charged with the following primary tasks:
Answer all 911 and non-emergency calls within Clare County and provide direction or instruction to those callers.
Dispatch a total of 12 police, fire, and ambulance services.
Provide an after-hours answering point for the Sheriff’s Department.
There are 10 extensively trained personnel that staff the center 24 hours, 365 days a year, providing service to our county’s approx. 32,000 residents in an area of 576 square miles. The center also houses the Emergency Operations Center (EOC), used in the event of a large casualty or extended duration event; the EOC is also used by various agencies and groups for meetings and training.
The following guidelines should be followed when summoning assistance or making a report of an incident within the geographical boundaries of Clare County. Other jurisdictions may have different policies.
WHEN TO USE 9-1-1:
The citizens of Clare County should use 9-1-1 to report any incident (emergency or non-emergency) that is going to require the dispatch of police, fire, or medical equipment. Some examples include:
Motor vehicle accidents.
Suspicious vehicles or persons, including a prowler or “peeping Tom”.
To report incidences of auto theft, burglary, rape, arson, assault, robbery, shoplifting, disturbances, theft, domestic violence, fights, missing persons, shootings, stabbings, destruction of property, etc.
** IF YOU ARE NOT SURE WHETHER YOUR SITUATION IS APPROPRIATE FOR THE USES OF 9-1-1, CALL IT!! WE WOULD PREFER THAT YOU ARE SAFE RATHER THAN SORRY. The following is important information regarding landline phones, cellular phones, payphones, and VoIP phones.
The most reliable phone is the landline phone. Landline phones are connected to a telephone line in your home so there is an accurate and specific address as well as a correct call-back number associated with them.
If the handset is cordless, instruct your child on how to turn the phone on and to remain close enough to the house/building to retain a signal. ( Warning: If your home loses power, your cordless phone will NOT work.)
If cell phones are charged, they can dial 9-1-1 even if there are no minutes left on the phone or no service plan in effect.
Cell phones are mobile so there is not a specific address associated with them. (Clare County Central Dispatch is FCC Cellular Phase II capable. This means if your cell phone is a Phase II cellular phone that can transmit the longitude and latitude of a cell phone’s location, call-back number, and the name of the owner of the phone, the information may be received by the dispatch center.)
Cell Phones need to be near working cell towers to work well. During long-term electrical outages, the towers you rely on to receive your cell phone signal may lose power.
Different types of cell phones operate differently. Please instruct children, or others that are unaware, how to operate your particular cell phone.
You do not need to deposit money in a payphone to make a 9-1-1 call; it’s a free call.
Check with your VoIP phone provider to see if it provides 9-1-1 access. (Many vendors state they do provide 9-1-1, but they do not provide direct access to 911!)
If your power is out, your VoIP service may also be out.
When calling for emergency help, give your location (include cross streets) and call-back number. Many VoIP services do not provide this information.
9-1-1 DO’S AND DON’TS
DO use 9-1-1 for the dispatch of police, fire, or medical equipment.
DO teach your children or grandchildren how to use 9-1-1 wisely in case of an emergency…If a parent or relative is sick or unconscious, if a child is lost and can find a phone or pay phone, if a molester or suspicious person is bothering the child or friends, or if your child or another child is injured.
DO use a payphone to report emergencies including accidents, crimes in progress, or crimes just occurring. (The 9-1-1 call is FREE.)
DON’T call 9-1-1 to ask when power will be restored during an outage, how the road conditions are, or whether schools are open. Contact your utility company or monitor local radio and television of road, weather, and school information.
DON’T hang up when you dial 9-1-1 in an emergency; our dispatchers will need information from you in order to send the appropriate help.
DON’T hang up when you dial 9-1-1 accidentally or our dispatchers will have to take time to call you back and verify if you have an emergency, taking them away from actual emergency calls.
DON’T let your cordless battery run down away from the charger. Some cordless phones send out a false 9-1-1 signal when they are discharged.
DON’T play with 9-1-1 or make false calls. It is a violation of the law that is punishable by fine or imprisonment.
Clare County Central Dispatch
255 W. Main St.
Harrison, Michigan 48625
Clare County Central Dispatch Director